Support & FAQ’s


We know you're excited to get set up on your computer. We offer a variety of ways to help you. Ideally, 5 minutes is all you need to get your questions below answered and/or problem fix. For further help and support please feel free to give us a call at 707.412.8314. You can also email us at online@itwebsmith.com. Thank you for choosing IT WebSmith your place where Innovation & Technology comes together.


Email Notifier

Is there a desktop email notifier? Get instant notifications when you receive new messages in your Workspace Webmail account. Set when, how often, and how many notifications you want to receive. Add up to 5 email addresses to your Desktop Notifier. Install Now

Email on Apple Devices

How do I Setup my Email on my iPhone, iPad, or iTouch

  1. Go to Settings.
  2. On the Settings screen, tap Mail, Contacts, Calendars.
  3. Tap Add Account.
  4. Tap Other.
  5. Tap Add Mail Account.
  6. Enter your Name, email AddressPassword, and a short Description for your email. Tap Next.
  7. If you have IMAP, tap IMAP. If you're not sure, tap POP.
  8. Use these settings for your Incoming Mail Server, depending on the type of email account you have:
    POP
    Tap POP at the top.
    Host Name pop.secureserver.net
    User Name Enter your full email address.
    Password Enter your email account password.
    IMAP
    Tap IMAP at the top.
    Host Name imap.secureserver.net
    User Name Enter your full email address.
    Password Enter your email account password.
  9. Use these settings for your Outgoing Mail Server:
    SMTP (Outgoing Mail Server)
    Host Name smtpout.secureserver.net
    User Name Enter your full email address.
    Password Enter your email account password.
    NOTE: Even though iOS labels these fields as Optional, our email servers require them to send email.
  10. If you have IMAP, tap Next, and then tap Save. Otherwise, just tap Save.
That's it. On your device, go to Mail (it's usually in the row at the bottom of your screen). If everything is working OK, you should see some email messages. To make sure you can send messages, go ahead and compose an email and send it to yourself.

Email on Android Devices

How do I Setup my Email on my iPhone, iPad, or iTouch

  1. Go to Settings.
  2. On the Settings screen, tap Mail, Contacts, Calendars.
  3. Tap Add Account.
  4. Tap Other.
  5. Tap Add Mail Account.
  6. Enter your Name, email AddressPassword, and a short Description for your email. Tap Next.
  7. If you have IMAP, tap IMAP. If you're not sure, tap POP.
  8. Use these settings for your Incoming Mail Server, depending on the type of email account you have:
    POP
    Tap POP at the top.
    Host Name pop.secureserver.net
    User Name Enter your full email address.
    Password Enter your email account password.
    IMAP
    Tap IMAP at the top.
    Host Name imap.secureserver.net
    User Name Enter your full email address.
    Password Enter your email account password.
  9. Use these settings for your Outgoing Mail Server:
    SMTP (Outgoing Mail Server)
    Host Name smtpout.secureserver.net
    User Name Enter your full email address.
    Password Enter your email account password.
    NOTE: Even though iOS labels these fields as Optional, our email servers require them to send email.
  10. If you have IMAP, tap Next, and then tap Save. Otherwise, just tap Save.
That's it. On your device, go to Mail (it's usually in the row at the bottom of your screen). If everything is working OK, you should see some email messages. To make sure you can send messages, go ahead and compose an email and send it to yourself.

FTP Solution

Filezilla FileZilla, the free FTP solution. Both a client and a server are available. FileZilla is open source software distributed free of charge under the terms of the GNU General Public License. FTP Solution

How long will it take for my site to appear on Google?

How long does it take for a new site to show up in Google’s search results? How long do I have to wait? How will Google even know to include me? Is there anything I can do to make my site appear more quickly? The answer comes in several parts.

How long does it take for a site to be listed on Google?

Although nothing is guaranteed in the world of search engine listings, and the standard answer is that Google will include your site between a few days and a few weeks, there are steps you can take to make it more likely for your site to appear early. Your domain name and website name will appear first, keywords and content information will take longer.

Steps you can take for your site to appear more quickly on Google after launch:

1. Submit your website to Google, Yahoo and Bing.
We will add your website to the search engines. This is the modern way of letting them know you have a new site. It is also an excellent way to find out if Google sees any problem with your site.
2. Make sure you have a sitemap, and that it is submitted
A sitemap helps Google understand the structure of your site, what is important and what is new. It is essential that you have one in place, and most content management systems have an automated system to create one for you. For example, if you run your site on WordPress, you can download a free sitemap plugin.
3. Make sure your site actually has good content, that is built well and follows good SEO principles
If your site is not contributing anything new or original to the world, then your chances of appearing quickly on Google, or appearing at all are pretty slim, and rightly so. You need to have content that is of some sort of relevance to people, and is structured properly.
4. Get some high quality sites to link to you
A little knowledge is a bad thing, and some website owners panic when they don’t get traffic in the first few days after launch and start signing up to shady services that promise to link to them, or exchange links with them. You should not succumb to these temptations, which will have the opposite effect. Instead consider if there are ways to get good quality sites with content that is relevant to your own site’s content to link to you. These links are ‘votes of confidence’ and will tell Google that your site is worthy.
5. Have a blog on your site, and update it regularly
Your site appearing on Google is not the endgame. It is only the beginning, and over time your exposure on it will increase. If you don’t want your site to drop off for irrelevance, you need to update it regularly so that it is fresh, and a blog is one good way of making sure you keep it fresh.
6. Include different type of content
Google crawls your site and treats different types of content differently. It is possible that blog content will appear at a different time on search results to when images from the site appear on Google image search. It follows that it is a good idea to have different types of content on your site: text, images, video, blog and so on.
7. Have a social media presence
If people are talking about you on Twitter or Facebook, this may well improve your chances of appearing faster on Google. At the very least, ensure you have a Google+ page, and Twitter account linking back to your page. Watch out though for spam. You do not want to go out and comment on lots of blogs or try to artificially inflate your site’s followers in social media, as this might have the opposite effect.

Outlook

How do I Setup my Email with Outlook 2013?

To manually set up your email account, just follow the instructions below.
  1. Open Microsoft Outlook 2013. Click File, and then click Add Account.
  2. At the bottom, select Manually configure server settings or additional server types, and click Next.
  3. Select Internet E-mail, and click Next.
  4. Enter Your Name and full E-mail Address.
  5. If you have IMAP, select IMAP for your Account Type. If you're not sure, select POP3. Use these settings for your incoming and outgoing servers, depending on the type of email you have:
    POP3
    Incoming mail server pop.secureserver.net
    Outgoing mail server (SMTP) smtpout.secureserver.net
    IMAP
    Incoming mail server imap.secureserver.net
    Outgoing mail server (SMTP) smtpout.secureserver.net
  6. Enter your User Name (your full email address) and Password, and select Remember password.
  7. Click More Settings.
  8. Click the Outgoing Server tab. Select My outgoing server (SMTP) requires authentication and Use same settings as my incoming mail server. Select the Advanced tab.
  9. Next to Outgoing Server (SMTP), type 80. Then click OK.
  10. Click Next.
  11. Outlook 2013 will test your settings. When it’s done, click Close.
  12. Click Finish.
That's it. If everything is working OK, you should see some email messages. If you don't, press the F9 key on your computer to receive messages.

Remote Desktop Support

Allow IT WebSmith to access your computer securely over the Internet.

Chrome Remote Desktop allows users to remotely access another computer through Chrome browser. All connections are fully secured. Chrome Remote Desktop is fully cross-platform. Provide remote assistance to Windows, Mac and Linux users, or access your Windows (XP and above) and Mac (OS X 10.6 and above) desktops at any time, all from the Chrome browser on virtually any device, including Chromebooks. *If you don't have a Google email its OK, you can use ours: itwebsmith@gmail.com / Contact us for password. Need Google Chrome - Download Google Chrome Download or Launch Chrome Remote Desktop

What Are My Email Settings?

What are My Email Server Names (POP3, IMAP)?

Select either IMAP or POP3 for your Account Type. Use these settings for your incoming and outgoing servers, depending on the type of email you have:
Server Standard Ports
Incoming server (POP3):pop.secureserver.net 110, 995 (SSL)
Incoming server (IMAP):imap.secureserver.net 143, 993 (SSL)
Outgoing server (SMTP):smtpout.secureserver.net 80,